The role of an active listener is to be available for participants that may be having strong reactions to certain content in the event. Ideally, we would like to have active listeners available during all programming so that a participant who needs some support can request an active listener during the session and for up to 15 minutes after a session has ended. Active listeners are not therapists or problem solvers, they are simply there to listen, offer participants empathy, and possibly direct them towards resources. Active listeners will receive some specific pre-event training, resources to reference, and ongoing support from the organizing team.
Important skills: listening, communication, empathy, willingness, and ability to discuss difficult topics with sensitivity and without judgement.